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Customer Care Program : ESE 

Education – Support – Engagement

 

Education

– V/C Training
– Monthly Newsletter

Support

– Remote Control A/S
– Quarterly C/S Tour

Engagement

– Best Practice Sharing Network
– Weekly Q&A

 

Dealer Care Program : ESE

Education – Sales Support – Engagement

 

Education

– 2-Step Training (specialist-expert)
– ERP (Expert Reward Program)
– Product / Sales / CS / Marketing

Sales Support

– Demo Tour (Morpheus3D Master gives Field Training)
– Collaborative Research (Building Key opinion leaders)
– Joint Seminar (Agenda setting in the region)

Engagement

– Weekly TEAM Review (Q&A)
– Monthly TEAM All-hands (Best Practice Share)
– Quarterly TEAM Seminar (Sales Conference)