Q. Cannot capture images?
  • Please make sure that the cable is connected between the scanner and the PC.
  • Please make sure that the power cable is connected to the scanner and to the power outlet.
  • Please make sure that subject (face) is positioned in front of the camera.
  • Please make sure that the scanner and subject are not moved, while capturing images.
Q. Program operation error

Case 1) in case the PC is used as DB

  • Please make sure that NET-key is recognized on the PC.

Case 2) in case the PC is not DB PC

  • Please make sure that DB-PC is power-on and wake-up from sleep-mode.
  • Please make sure of the network status to DB-PC.
  • Please make sure that NET-key is recognized.
Q. Yellow line is not shown, when trying to ‘Align’ the 3D image and CEPH
  • Yellow line comes from face line. If Landmark is not fixed, it does not show.
  • Please make sure that Landmark’s detecting has been done and fixed.
Q. After alignment of 3D face and Ceph, soft tissue’s movement is not followed well or seems to be broken compared to the hard tissue’s movement
  • This symptom is because Landmark on the 3D face is not positioned at each right point.
  • Please make sure of the Landmark(especially jaw part) and try it again.
Q. ‘Haspu_full_login’ appears, when running the program
  • There is maximum user number limitation to run programs simultaneously.
  • If programs run more than the limitation, the message appears.
  • Please check the maximum limitation and close other PC’s program, and try it again.
Q. Can I purchase the program or the scanner separately?
  • No. You can only purchase Morpheus3D package altogether. For further enquiry, please contact the Overseas Operational Team.
    (Tel: 031.8017.0423 / international@morpheus3d.co.kr)
Q. Can we operate Morpheus3D program on Mac PC?
  • We currently provide program operation on Windows 32 bit / 64 bit OS but Mac OS operation is not yet provided.
Q. How many landmarks do I have to arrange in order to align 2D x-ray and 3D Face?
  • You will only have to point out 2 landmarks (at the end of nose and chin). And the program automatically aligns the 2 data.
Q. Is the program convertible with all cephalometric images?
  • Yes. Save the ceph image as a jpg file, and you can import it at the Patient Data section.
Q. How long does it take to scan a patient?
  • It takes about 2 to 3 minutes to scan 3 times and combine the scanned data.
Q. What kind of port is used for data connection? USB?
  • Morpheus3D provides IEEE 1394 port (Firewire type) data connection.